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Frequently Asked Questions (FAQ)
🛒 Orders
Q: How do I place an order?
A: Simply browse our site, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, we may be able to modify or cancel it. Contact us immediately at support@nextolia.com.
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number. You can also track it through your Nextolia account.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $50 within the U.S.
Q: How long does shipping take?
A: Standard shipping takes 3–7 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Not at this time. We currently ship only within the United States and U.S. territories.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unworn items with tags. Visit our Return Policy page for full details.
Q: How do I start a return?
A: Email returns@nextolia.com with your order number and reason for return. We’ll send you return instructions and a label if applicable.
Q: Can I exchange an item?
A: Yes! Contact us to request an exchange. If your desired item is in stock, we’ll guide you through the process.
💳 Payments
Q: What payment methods do you accept?
A: We accept PayPal payment methods.
Q: Is my payment information secure?
A: Yes. We use secure encryption technology and trusted payment gateways to ensure your data is protected.
👕 Products & Sizing
Q: How do I find the right size?
A: Each product page includes a size chart. If you’re unsure, contact our Personal Styling Team for guidance.
Q: Are your products true to size?
A: Most of our items fit true to size, but we recommend checking the product description and reviews for sizing notes.
🎁 Promotions & Discounts
Q: Do you offer discount codes?
A: Yes! Subscribe to our newsletter or follow us on social media to receive exclusive offers and promo codes.
Q: Can I use more than one discount code?
A: Only one promo code can be used per order unless otherwise stated.
📞 Contact & Support
Q: How can I contact customer service?
A: Email us at support@nextolia.com or use the contact form on our website. We typically respond within 24 hours on business days.
Q: What are your customer support hours?
A: Monday–Friday, 9 AM–5 PM (EST), excluding major holidays.
